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Wilcom products are used by international fashion labels, schools and universities, retail stores, promotional product companies, small businesses and textile artists alike.
We love hearing about how people like you are using our software. It’s exciting to see how inventive, creative and clever our customers are! Here’s what a few of our customers have to say…
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About Support
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"Hi Madonna, I was just telling someone about how superior Wilcom support is in America, then I realized that it is YOU who has made this experience so special. I really appreciate that you can have access to the systems to test our problems, so WAM gets some serious credit, too. Thank you SO much for providing support that is FAR superior to 1st-level-support help desks. Please keep up the good work. Thanks,"
Mary - Charlotte, NC, USA
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"After fighting with [another brand of software], I hoped I was making an intelligent decision and I have to say Clark assured me that Wilcom had the best technical support there was in the embroidery world. …That brings me to Monday morning... Canadian Thanksgiving... I called Wilcom and chatted to Madonna. She was bright, cheerful and told me not to worry, we would work out the issues. Well the rest is history... we spent all day yesterday on the phone trying just about everything known to mankind so that she could get on my computer - that she still can't seem to do... but with her patience, perseverance and kindness, we tried so many things and I have to say, she even stayed late to help me which is above and beyond the call of duty. Madonna is chasing better solutions, but for now, at least I can get some work done.
Madonna and Clark should be recognized as Team Wilcom Superheros for their dedication to making Wilcom a leader in the industry. I'll certainly be sharing my experience with fellow digitizers.
So bottom line is, you have two fantastic employees that I have come to chat and interface with extensively and couldn't be happier with both of their technical abilities, professionalism and commitment to customer service. Wilcom undoubtedly is a leader in that department - Thank you! Special Thanks to Clark and Madonna, I am forever grateful."
L. Ford, Alberta Canada
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"I am a small embroidery business in North Texas and have been using Wilcom ES2006 for only two years. This past spring I watched your demo’s of the Embroidery Studio and again this summer. I could hardly wait until I could load this upgrade.
But, I was hesitant to start the process, because of the security key, as I have had problems in the past with this type of key. The handling of my upgrade went very well with the expertise of Madonna (Atlanta) and Lisa (Sydney).
They handled the security key issues with the utmost urgency. I write from experience as I used to, manage/troubleshoot large T-1 data networks, and I know how important good technicians are, and how hard it is to find them."
Again, thank you Madonna and Lisa.
Sincerely (and very happy!)
D. Cole - Whippet Crossing Creations, Texas USA
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"I usually call the Wilcom office in Atlanta and ask for Madonna in tech support and usually get right through. If she is tied up on a call she almost always calls me back quickly. She's very knowledgeable and if she doesn't have the answer she will find out and get right back to you."
Jack
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"I just wanted to say thank-you Wilcom for your excellent service in all respects. I am in the UK and am really impressed with everyone I have dealt with connected to Wilcom here in the UK, the USA and Australia, the courtesy and efficiency is second to none. This excellence of service is so very rare in our modern world. The free online training sessions for the software are fantastic, an unexpected added bonus and any problems that are 'user error' are dealt with quickly and kindly."
Tania in England
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"I have had a lot of problems, caused by myself, but I have to say that Maria has been the greatest!!!!!!!!! She has stuck with me to the end, taking time to work with me online when I did not understand a function. I have dealt with a lot of tech support personnel over the years, Maria is top notch."
C. Jackson, Jr.
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"I must compliment you and Wilcom for the fast response in resolving my issue. I feel that I must also say that Mike was AWESOME in resolving the issue. He was fantastic with everything he did, said, and explained to me.
My error was a 'rare' error, and Mike knew EXACTLY what had caused it. Thank you so much - you really do have an AWESOME team at Wilcom!!."
Edie
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"I have been on tech help with other companies with various problems for many years. A few have been helpful, many have been no help, a bunch have made the problem worse and some have even indicated they would rather be somewhere else.
Your staff are just outstanding!! They made me feel I was their only client. Not only that, but they did this around 7:00 pm, well after closing time. I was astounded!! Nobody does that. I am sure you are aware "good help is hard to find."
J Thellman
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"I knew that no matter how good a software package is, there are always times when you will need help and good support is invaluable at those times."
Mike
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"Just want to give a big thanks to the support team at Wilcom in Georgia. I received my update last Thursday and had a few issues with installation. Every tech that I talked to was more than patient and dedicated to helping me get my problems resolved. Theresa, especially, went out of her way, to make sure that I had everything straightened out BEFORE the weekend.
Kudos........ and thank you, again."
Diane
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"You support guys are one of the many reasons, in my opinion, that make Wilcom the best."
S. Miner
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Your Stories
Our customers help to direct our future innovations. If you have any ideas or a story about your business and how you use Wilcom software, we’d love to hear from you! Please email wilcom@wilcom.com.au
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